Peter Drucker said, “What gets measured gets improved.”
Your call conversion rate is the percentage of new patient calls that turn into new patient appointments.
When you measure the call conversion rate of your practice, you can surely improve it and treat more quality patients, generate more income, and attract patients who will spread positive word of mouth about your practice!
In this episode, Naren and Gary discuss the importance of measuring the practice call conversion rate and the grading system that will enable you to figure out your practice situation. They also share how to measure the call conversion rate.
Tune into this episode to find out your practice call conversion rate, and scroll down to the resources section to grab the free e-book that will help you improve your practice call conversion rate!
Did you know that Ekwa Marketing provides the required support to increase the call conversion rate of your practice?
They not only track your call conversion rate but also monitor the calls under HIPAA compliance and provide information on what needs to be done to improve your practice call conversion rate every month.If you’re interested to learn more about how this would work in your practice, book a Free Marketing Strategy Meeting here: www.lessinsurancedependence.com/marketing-strategy-meeting/
Episode Timestamps
- 00:01:12 – Introduction to the episode
- 00:01:20 – Quick announcement about the upcoming Masterclass
- 00:03:18 – One of the KPIs you should have in your practice
- 00:04:22 – Grading scale to monitor your call conversion rate
- 00:05:55 – The average practice’s call conversion rate
- 00:10:15 – How to measure and improve the call conversion rate
Resources